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Withdrawal Rights
Legal note: English reading version. The French version governs formal exercise and applicable legal exceptions. French reference version.
Principle
Where a withdrawal right applies, consumers may exercise it within the statutory period provided by French law and applicable European consumer rules.
Service already started
If the customer requests performance before the end of the withdrawal period, the consequences depend on the actual stage of performance and statutory exceptions.
How to exercise
The request must clearly identify the customer and relevant order. Detailed procedures and the reference form are provided in the French version.