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Forwarding Service Conditions
Legal note: English reading version. The contractual reference remains the French conditions accepted in the customer file. French reference version.
1. Separate service
Forwarding to Switzerland is separate from pickup-point reception. A forwarding request must be created and confirmed separately.
2. Goods information
The customer must accurately describe the goods, quantity, actual amount paid, origin where known and any requested supporting document.
3. Estimate and adjustments
A price may be estimated before reception. Actual weight, dimensions or information may require a revised quote or adjustment, shown to the customer before the next step when required.
4. Transport
After confirmation and payment, Relais Frontière prepares the file and hands the shipment to the relevant carrier. Tracking is provided when available.
5. Alternatives
For some parcels, a pickup solution in France may be offered instead of forwarding to Switzerland. Acceptance remains an explicit customer choice.